Hello all,
@jbanks15
@Ross Wittig
@ossodiseppia
@jwko
@Old Navy
@Mike Lang
The plan is to make it easier for you to help people help themselves when it comes to their account -- and keep private data private. One way we’re doing that you can see below with new password reset tools.
User emails will look like this in the Admin CP: j*[email protected]*****.com
Keeping a person’s private data private should help us (you and VS) build trust with your members, and it ensures privacy regulations are followed. That means looking deeper at the reasons moderators use email addresses to determine how to solve the underlying problem. We’ve listened to why you would’ve needed to see an email address, here’s what we’ve heard so far:
For a password reset, you won’t need their email address. You can send a reset password email from the Admin CP with the click of a button. We have also included the ability for a member to reset their password with their username. This would send them an email and show them something like j*****[email protected]********pe.com to remind them what email address they have associated with their account.
Some of you asked ‘what’s a hard no in changing?’ Masked emails is probably one of them. Some of you asked, ‘then, tell us why?’ No problem. It’s really around trust and protecting each other. We trust you to help take care of your community, and we want to help you not have to deal with issues like privacy and data. Someone also mentioned, ‘just have us sign an NDA.” That would only do so much. If the email is exposed in the system, it’s exposed. We don’t need to have you sign anything to trust you - we already do. The plan is to be best in class with trust and privacy. To that end, we don’t want all VS employees to have access to user emails either. In fact, we’re looking at ways to make sure those who need it are kept to a minimum.
@jbanks15
@Ross Wittig
@ossodiseppia
@jwko
@Old Navy
@Mike Lang
The plan is to make it easier for you to help people help themselves when it comes to their account -- and keep private data private. One way we’re doing that you can see below with new password reset tools.
User emails will look like this in the Admin CP: j*[email protected]*****.com
Keeping a person’s private data private should help us (you and VS) build trust with your members, and it ensures privacy regulations are followed. That means looking deeper at the reasons moderators use email addresses to determine how to solve the underlying problem. We’ve listened to why you would’ve needed to see an email address, here’s what we’ve heard so far:
- Helping users regain access
- Spam / fraud control
- Contacting a user
For a password reset, you won’t need their email address. You can send a reset password email from the Admin CP with the click of a button. We have also included the ability for a member to reset their password with their username. This would send them an email and show them something like j*****[email protected]********pe.com to remind them what email address they have associated with their account.
Some of you asked ‘what’s a hard no in changing?’ Masked emails is probably one of them. Some of you asked, ‘then, tell us why?’ No problem. It’s really around trust and protecting each other. We trust you to help take care of your community, and we want to help you not have to deal with issues like privacy and data. Someone also mentioned, ‘just have us sign an NDA.” That would only do so much. If the email is exposed in the system, it’s exposed. We don’t need to have you sign anything to trust you - we already do. The plan is to be best in class with trust and privacy. To that end, we don’t want all VS employees to have access to user emails either. In fact, we’re looking at ways to make sure those who need it are kept to a minimum.